Refund policy

Last updated: 01/10/2026

Thank you for shopping with us. Please read our Refund & Return Policy carefully before placing an order.

Perishable Goods – No Returns

Due to the perishable nature of our products, all snack items are final sale.
We do not accept returns or exchanges for food products once they have been shipped.

This policy is in place to ensure food safety and compliance with health regulations.

Refunds & Replacements

We may offer a refund or replacement only in the following circumstances:

You received the wrong item
Your order arrived damaged
Your order arrived spoiled or unusable due to shipping issues

To be eligible, you must contact us within 48 hours of delivery and provide:

Your order number
A clear photo of the item(s)
A photo of the shipping package and label

Once reviewed, we will determine whether a refund or replacement is appropriate. Approved refunds will be issued to the original payment method.

Shipping Delays & International Orders

We ship internationally and work with third-party carriers. Please note:

We are not responsible for delays caused by customs processing, carrier delays, weather, or incorrect address information.
Refunds or replacements will not be issued for delays that do not result in product damage or spoilage.
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, we cannot issue a refund for perishable items.

Wholesale & Sourcing Disclaimer

Our products are sourced through verified wholesale suppliers and shipped in sealed packaging. Minor variations in packaging, labeling, or appearance may occur and do not qualify for refunds.