FAQ

📦 About Boxes

What is included in each box?
Each box contains a curated selection of snacks (typically 5-6 items), featuring a mix of chips, sweets, candies, drinks, and ramen, depending on the theme chosen.

When will my first box ship?
Usually within 3 business days after checkout.

🍪 Snacks & Dietary Needs

What kinds of snacks are included?
Sweet, savory, and sometimes spicy snacks—often from small brands, international makers, or trending products.

Do you accommodate dietary restrictions?
Coming soon!

Will I receive duplicate snacks?
Yes, if the portion is small. We do not count duplicates in the 5-6 items per box.

🚚 Shipping

Where do you ship?
From U.S. to U.S. only! Our office is located in California.

How much is shipping?
Flat-rate calculated at checkout. Faster shipping coming soon!

How long does shipping take?
Typically 2-5 business days after shipment.

How can I track my order?
You’ll receive a tracking link by email once your box ships.

❓ Issues & Returns

What if a snack arrives damaged or missing?
Contact us within 2 days and we’ll replace or refund it. Please see our Refund Policy for more details.

Do you accept returns?
Due to food safety, we don’t accept returns, but we’ll make it right if there’s an issue.

🧠 Brand Trust & Transparency 

Are your snacks fresh?
Yes—everything is within expiration and sourced directly from brands or distributors.

Do you support small or minority-owned brands?
Yes, most products come from small or family-owned businesses in East Asia.

Are ingredients clearly labeled?
Yes, ingredient and allergen information is provided.